Seven Commonly Asked Questions About NDIS Internal Audit

One of the key requirements of the National Disability Insurance Scheme (NDIS) for disability service providers is to conduct internal audit. NDIS providers often asked questions about internal audit and are not sure about its application to their scope or how it needs to be conducted. In this article, we focus on the most common questions asked by NDIS providers.

1. What is NDIS internal audit?

Internal audit is also known as a first-party audit. As an NDIS provider, you need to conduct internal audit on a regular basis. Apart from it being a mandatory requirement, it gives you confidence that the organisational processes and procedures meet their intended outcomes. To sum up, the outcome of the internal audit indicates how effectively the organisation operates.

2. Do I have to conduct the internal audit?

Yes, if you are complying with NDIS Quality Indicator Guidelines 2018 Core Module as per key indicator of Division 2 – Governance and Operational Management of NDIS Quality Indicators Section 13(2).

3. How often should I conduct the internal audit?

The frequency of internal audits is not specified within the standards. However, it is recommended to have a three-years plan and ensure that the full scope of the organisation is audited over the cycle of three years. Please note that the certification period is valid for three years. The Approved Quality Auditors will ask for records of the recent internal audit during their assessment.

4. Can I audit myself?

Yes you can audit yourself. There are no specific requirements given within the NDIS Quality Indicators Guidelines about the impartiality of auditors. It is recommended that the auditors should be impartial from the processes they audit.

5. What are the roles and responsibilities?

Internal auditors can act differently depending on the scope of the audit and the availability of resources. Here are the most common roles for NDIS internal auditors:
     • Identify gaps in the organisation’s systems implementation
     • Look for significant deviations from the required procedures
     • Analyse business changes that can cause procedures to cause undesirable results
     • Check evidence to ensure the system is working as it should to meets its objectives

6. How many internal auditors do I need to have in my organisation?

It is recommended to have two internal auditors. This will allow the auditor to cross-check their work and at the same time, they do not have to audit the processes they own.

7. Do I have to document the records of my internal audits?

Yes, it is part of the NDIS requirement to document the audit program. There are no requirements given about the audit records. However, it is a general expectation of the auditors to see evidence such as audit reports. The outcome(s) of internal audit should be documented regardless.


LMS TRG has prepared step-by-step guidance for you to improve your service delivery quality and comply with the NDIS (National Disability Insurance Scheme) Quality Indicators Guidelines. We have combined it in our NDIS Internal Auditor Training, here you will learn everything you need to know about performing internal audits. No prior experience in auditing is required.

Our courses are accessible 24/7 so you can complete the course at your own pace. Learn anywhere, anytime.


Who We Are

LMS TRG is an Exemplar Global Recognised Training Provider for courses in Management Systems Auditing. We come together from various specialist backgrounds to produce unique online learning experiences. Our team is composed of auditors, management systems consultants and providers, with over fifteen years of experience in delivering high-level quality training. We were founded with the policy of being pioneers in fully online and smart training solutions. To learn more, click here.

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